We all know how frustrating it can be dealing with support for anything when the person on the other side is clearly just reading through a checklist. This is even worse when you're asking for the best way to map your business processes onto software and there are multiple ways to do it.

Dealing with someone who knows about your business itself and the cloud app you are using means you get to the answer more quickly and it's the one that works best for your situation.

At Exact, we let you pick and choose what kind of support you want. If you want to use the provided support from the apps for the easy questions and save the tricky ones for us, then that's fine. If you want to just get us to handle all of your support queries, that's fine too.